Privacy Policy
🔐 Privacy Policy – One Stop Building and Maintenance PTY LTD
Last Updated: July 2025
At One Stop Building and Maintenance PTY LTD, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with our website, submit enquiry forms or engage with our advertising on platforms such as Google and Meta. We are committed to handling your information transparently and in accordance with Australian privacy laws.
📄 1. Introduction
One Stop Building and Maintenance PTY LTD is a fully licensed and insured building company servicing Sydney Metro. We provide bathroom and kitchen renovations, home extensions, granny flats, outdoor projects, structural works, pool upgrades, emergency trade services and general maintenance. In delivering these services, we may collect personal information from clients, prospective customers and website visitors. This policy outlines how we manage that information responsibly.
🗂️ 2. Information We Collect
2.1 Personal Details
- Full name
- Email address
- Phone number
- Property address or suburb
- Preferred contact method
2.2 Project Information
- Type of renovation, extension or maintenance service required
- Project scope, budget range or preferred timeframe
- Plans, photos or additional details submitted through our forms
2.3 Technical & Usage Data
- IP address
- Device type and browser information
- Pages viewed on our website
- Referral source (e.g., Google Search or online advertisement)
2.4 Online Lead Forms
When you submit a lead form through online advertising platforms, we collect the information you provide, including your contact details and project requirements, so we can respond promptly to your enquiry.
🎯 3. How We Use Your Information
- Respond to enquiries and provide free quotes or consultations
- Arrange site visits and project discussions
- Deliver renovation, extension or maintenance services
- Improve our website, communication and customer service processes
- Comply with Australian legal, taxation and record-keeping obligations
We do not sell, rent or trade your personal information to third parties.
🤝 4. Legal Basis for Processing
- Consent – when you voluntarily submit your information
- Contract – to deliver the services you request
- Legitimate Interest – to improve operations and client experience
- Legal Obligation – to comply with applicable Australian laws
🔐 5. Data Sharing & Disclosure
Your information may be shared only with:
- Authorised staff involved in quoting and project delivery
- Trusted service providers such as website hosting, analytics or CRM systems
- Professional advisers where required by law
We do not disclose your information to unrelated third parties for external marketing purposes.
🛡️ 6. Data Security
- Secure website connection (HTTPS)
- Password-protected internal systems
- Restricted access to authorised personnel only
- Reasonable physical and digital safeguards
If a data breach occurs, we will take appropriate action and notify affected individuals and authorities where required under the Privacy Act 1988 (Cth).
👤 7. Your Rights
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your data where legally permitted
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
🌐 8. Cookies & Analytics
Our website may use cookies and analytics tools to understand visitor behaviour, improve performance and measure advertising effectiveness. You can manage or disable cookies through your browser settings.
🔗 9. Third-Party Platforms
If you interact with us through third-party platforms such as Google or Meta, their respective privacy policies will also apply to your data.
✏️ 10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
📬 11. Contact Us
One Stop Building and Maintenance PTY LTD
Servicing Sydney Metro
Email: Marcello@onestopbuildingandmaintenance.com.au
Phone: 61420246346